Returns and Refunds.

We require notification within 14 working days from the date of purchase or delivery for any returns to be considered, will only accept returns of certain products* (see ‘What Cannot be Returned’). All returned products must be in perfect, unused, brand-new condition, and in their original undamaged packaging, with all manuals and any accessories that were included with the original sale. Returns must be accompanied by proof of purchase this is either a store receipt or invoice. The cost of freight for the returned product is at the expense of the purchaser.

Rental Products

Rental Products may be returned, but will be subject to charges for the minimum rental period requirements for the items. If the product is being returned due to it being supplied damaged, we will, wherever suitable replace the existing rental item with another similar model/type of equipment.

What cannot be returned?

Due to hygiene reasons, we are unable to accept returns of any of the following products:

• Incontinence products (disposable, underwear, bedding).
• Toilet products (all products).
• Bathroom seating and personal cleaning products (all products).

Cost of returns?

We reserve the right to charge a 10-15% restocking fee for returned goods (Excluding rental products, which are subject to the minimum rental period). The cost of freight for the returned product is at the expense of the purchaser.